At Goldy Leather, we strive to ensure your complete satisfaction. The following are guidelines on returns, refunds, exchanges, and cancellations.
1. Eligibility for Returns & Exchanges
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Period: A request to return or exchange should be made within 7 days after delivery.
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Condition: Products must be unused and should have all original tags and packaging unopened.
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Non-Returnable Items:
- Personalised or tailor-made items.
- Items showing wear, misuse, or damage caused after delivery.
2. Reporting Damage or Defects
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Inspection Window: Please inspect your product immediately upon receipt.
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Defect Claims: If you identify manufacturing defects or transit damage, please notify us within 7 days of delivery.
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Late Reports: We cannot guarantee a free return or exchange if issues are reported after this window.
Defects or damage should be reported by sending an email to info@goldyleather.com containing the following:
- Your order number
- A description of the issue
- Clear photographs of the defect
3. Return Shipping Costs
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Customer Responsibility: You are responsible for paying the return shipping charges unless the return is due to an error on our part (e.g., we sent a broken product or the wrong item).
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Non-Refundable: Original shipping costs are non-refundable.
4. How to Return or Exchange
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Request Authorisation: Contact info@goldyleather.com within the eligible time period (7 days).
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Pack Safely: Send items in their original packaging (or similar secure packaging) to prevent damage during transit.
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Track Your Return: Send us the tracking number of the shipment via email so we can monitor its arrival.
5. Refund Processing
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Inspection: Once we receive and inspect your return (generally within 3 business days), we will contact you for approval.
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Timing: Approved funds are credited back to your original payment method within 5–7 business days.
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Partial Refunds: Partial refunds may be implemented if items show evident signs of use, are missing parts, or are returned without original accessories.
6. Exchanges
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Defective/Incorrect Item: No additional cost shall be incurred in replacing an identical product.
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Availability: If an item you wish to exchange (in terms of style or colour) is out of stock, you can choose to receive a refund or store credit instead.
7. Cancellation Policy
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Before Dispatch: You can cancel orders that are paid in advance by sending us an email to info@goldyleather.com with the order number.
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Post-Dispatch: Once the order has been dispatched, it will follow the normal return procedure, and immediate cancellation cannot be processed.
